Portfolio

I create modern learning experiences for diverse audiences — from corporate professionals to graduate students and lifelong learners. Explore a few of my recent projects below.

Handling Difficult Situations

This scenario-based learning experience places learners in the fictional world of Haven Hotels & Resorts, where they must navigate challenging guest interactions with professionalism and empathy. The course explores how word choice, tone, and emotional control can turn difficult moments into opportunities to strengthen customer relationships.

Learners engage with realistic dialogue scenarios, choosing responses that influence each outcome. The experience reinforces best practices for de-escalation, active listening, and maintaining composure in fast-paced service environments.

Developed with Articulate Storyline, Adobe Photoshop, and Adobe Illustrator.

How to Avoid Phishing Scams

This interactive learning experience grew out of my work as a volunteer computer-skills instructor for older adults at the Lenox Hill Neighborhood House. While working with participants, I saw an urgent need to help them recognize and avoid phishing scams.

The course features realistic examples and hands-on practice activities and serves as an ongoing reference after completion. I have made it available to the Lenox Hill community.

Developed with Articulate Storyline, Adobe Photoshop, Adobe Illustrator, and Adobe Audition.